RAVEN help & support
Let's get you
connected.
Start with the common questions below, or contact the WNYIA team about your specific issue.
Common questions
Do I need a paid subscription?
No. RAVEN is free to download and use, with no required subscription. Supporting WNYIA is optional.
I installed the app, but I am not receiving alerts.
Check that you are signed in, that RAVEN has notification permission on your phone, and that the counties or departments you want to follow are selected. Review any notification settings in the app as well.
If the issue continues, contact support with the device and app details listed here. Review the setup guide.
Where do I choose my counties and departments?
Review the coverage and notification preferences in the RAVEN app. Our setup guide shows the relevant screens.
Where should I download RAVEN?
Use our official App Store and Google Play links. The direct Android download page remains available for people who specifically need that installation method.
Can RAVEN replace calling 911 or official warnings?
No. RAVEN shares community incident information; it is not an emergency-response service. Call 911 for an emergency and follow instructions from official public-safety agencies.
How do I request account deletion?
Use our account-deletion instructions. For other account questions, contact the team without sending passwords or security codes.